If the date and time are right but just the location is wrong, it may not be a problem. Internet service locations are subject to large errors.
Also, be careful, sometimes scammers take legitimate emails and re-use them for bad things. Legitimate emails from turbotax will never ask you to email sensitive information, and if you are going to log into your turbotax account, make sure your web browser window has a padlock icon which means the site is verified by an independent trustee.
Instructions for contacting customer support are at the bottom. Ask for the security team. The rest is a series of suggestions on how to make sure your account is secure.
Start by changing your password. You can also check your account access times and places yourself under security settings. If you still feel the account may have been accessed by someone else, contact customer support. See below for more specifics:
1. You can check for suspicious activity on your account yourself. Turbotax has a new feature that tracks the dates, times, and approximate locations your account was accessed. You can log in and check this feature. Make sure you log in by typing the address in your web browser and check for the padlock icon that means you have a verified connection. Click Account Tools, then Security, then scroll down for access history. (Be aware that the date and time will be accurate, but the location may be less accurate, especially if you are using a cell phone. Determining location from an internet address is notoriously prone to error.)
2. To secure your account, log in to your Turbotax account by typing the address into your browser window, and make sure your browser shows a padlock icon or whatever symbol it uses to indicate a secure verified connection. Change your password, and make sure it is not something you use on other web sites. Change your security question to something that a crook could not guess from social media. Make sure your email address and cell phone number are up to date as Turbotax may use that to help verify future attempts to log in.
3. You also have the option to turn on 2-factor authentication for all log-ins. With 2-factor authentication, Turbotax will send a code to your email or cell phone when you try to log in. The idea is that only someone who knows your password and also has possession of your phone will be able to log in, this is more likely to be the real you. Turbotax will use 2-factor authentication whenever you log in from a computer that turbotax does not recognize. And you also have the option to turn 2-factor on for all log-ins using your security settings.
For customer support hours and link, see below. Use the web form and type your question or a keyword. You will get an appropriate phone number for your issue. (You will not get a phone number if you use the link outside of operating hours.) https://ttlc.intuit.com/replies/3300041
