I purchased what appears to be a CD type version that was uploaded to my computer. I meant to purchase on line type version that gets billed when I file. What can I do?
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I purchased what appears to be a CD type version that was uploaded to my computer. I meant to purchase on line type version that gets billed when I file. What can I do?

I saved my work, but cannot access it.

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Employee TurboTax Specialist

I purchased what appears to be a CD type version that was uploaded to my computer. I meant to purchase on line type version that gets billed when I file. What can I do?

If you would like to request a refund for the TurboTax software you downloaded, please fill out a request form here, https://support.turbotax.intuit.com/forms/refund-request.jsp

You would then need to purchase the version of TurboTax online here, https://turbotax.intuit.com/personal-taxes/online/.

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