I purchased Turo Tax 2024 Federal Delux , downloaded to my computer. When I opened it, a box appeared and said there was an error and to send my email . No response

[saldesanta]

What is my next step to get the program to work.

[MarilynG1]

Did you get this error before entering anything into your 2024 return?  Were you able to transfer last year's return?  If you can give more info about the error, we'll try to help.

To make sure TurboTax runs smoothly:

• Make sure your computer meets the minimum system requirements.
• Verify that you have administrator rights on your computer and TurboTax is running as administrator:
  • Right-click the TurboTax icon or setup icon and select Properties. In the Compatibility tab, select the Run this program as administrator box and select OK.
• In the Control Panel under Internet Options, add https:*.intuit.com to Trusted Sites. Set security level to Medium.
• Turn off antivirus software and Windows Defender.
• Add TurboTax Desktop to your allowed apps in Windows Defender.
• Clean up and defragment your hard drive.
• Run Windows Update to keep your computer up-to-date.
• Update your computer's hardware drivers.
• Update your security software for firewall, virus, and spyware protection.

Here's more detailed info on Troubleshooting TurboTax Desktop Issues and how to Contact TurboTax Support for more help.