I purchased turbotax 2017 download. When I click on the site to download it, it downloads tubotax 2012 instead. How do I get the product I purchased?

posted

Connect with an expert

1 Best answer

Accepted Solutions

I purchased turbotax 2017 download. When I click on the site to download it, it downloads tubotax 2012 instead. How do I get the product I purchased?

You will need to contact TurboTax support so they can push the correct tax year to your download account.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

View solution in original post

1 Reply

I purchased turbotax 2017 download. When I click on the site to download it, it downloads tubotax 2012 instead. How do I get the product I purchased?

You will need to contact TurboTax support so they can push the correct tax year to your download account.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Still have questions?

Questions are answered within a few hours on average.

Post a Question

*Must create login to post