I paid twice, all info is gone, i upgraded to assist, how do i connect with live person i am out of the country so cannot get a call back. No response from support.

jmsitwell · ‎January 21, 2025

I'm out of the country so I did the original file and then it said because I'm in deemed non resident I have to pay another $50 so I paid the $50 and then it said oh because you're out of the country you can't net file you have to mail it in. Now all of the information that I originally input is gone and it prompts me to start new. So I upgraded to assist service. The AI is way off. I'm unable to connect with anyone because I have a Thailand phone number so it's not recognized by the callback system. I'm trying to prepare my tax again but now there's just a red circle with a line through it and it won't let me even start my return. And now I paid $100 to Turbotax and I have nothing to show for it and no ability to connect with support. Please help.

xmasbaby0 · ‎January 21, 2025

Netfile?

This is the U.S. TurboTax public user forum. For help with Canadian taxes, please post your question in the Canada TurboTax user forum., at the following link.

https://turbotax.community.intuit.ca/community/turbotax-support/help/03/en-ca https://turbotax.intuit.ca/tax-software/index.jsp

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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I paid twice, all info is gone, i upgraded to assist, how do i connect with live person i am out of the country so cannot get a call back. No response from support.