I paid to do the state e-file but found out I have to mail my forms instead, how do I get a refund?

[rjs]

You indicated that you are using TurboTax Online. In TurboTax Online there is no charge for e-filing. The TurboTax fee for the state is for using the software to prepare your state tax return. The fee is the same whether you e-file or file by mail.

[marauders81]

I had finished both the Federal and one State taxes and was submitting my forms.  I paid the $24.99 to do the e-file to the state but when I pressed the send button, Turbo Tax stated that I have to send both the Federal and State returns by U. S mail.  I have the Turbo Tax software loaded on my computer, I buy the program every year and load the disc program onto my computer, therefore there is no charge for preparing state taxes unless I load more than one state, of which  I did not.  So, does anyone know if Turbo Tax will refund the $24.99 since I did not e-file?

[JotikaT2]

You will need to contact us for assistance. 

Let the agent know what happened and they will be able to assist you.

Click the Help button on the top menu bar.

1. Then select TurboTax Help Center.
2. A popup window will pop up and allow you to type in a search or ask for help.
3. Once you type in your information here, you will also be prompted to have someone call you if needed on the next screen.  You will need to enter your information in this section.