I paid my turbo tax fee by credit card already but in order to finish filing I am being asked to pay again

[gubsela]

Personally, I would call TurboTax customer service about the problems, it seems something is definitely wrong. Make sure you have read the package carefully, or the on line wording. Give them your opinions and what's wrong, and ask for a refund. Word of mouth negative advertising can be very costly to a company, especially with todays social media, word spreads very easy. I would think they will be VERY cooperative... If you do not get satisfaction, a refund, I would definitely write a letter to the BBB in their home city. BBB does not like phone calls. Incidentally, I used the same program. I thought it was harder this year. Previous years saved the returns more often, several times during the process compared to this year. Filing was a bit more complicated also, as it would not process a checking account (debit) card, but would take a credit card. I don't think that is quite as secure...