I purposely FULLY checked out how I could use Desktop Premier and get free access at any time to a REAL tax expert, not the deceitful "Live Agent" title, which does NOT mean a CPA or EA.
I have spent HOURS putting in a call-back request, only either not to receive a call-back, or get one from a "Live Agent", i.e., NOT a CPA or EA.
When I was able to get a CPA/EA, Turbotax's stupid system would connect me to the East Coast (when I'm in Central), and the CPA would rush & accomplish next to nothing because "my shift is almost over."
Turbotax is dishonest and plays games with their customers, and I've been one for 20 years!
