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I paid $60 for "Live Assist" & at least SIX agents & Spvrs. told me it would allow me to speak to a CPA or EA, but all I get are "Live Agents"
I purposely FULLY checked out how I could use Desktop Premier and get free access at any time to a REAL tax expert, not the deceitful "Live Agent" title, which does NOT mean a CPA or EA.
I have spent HOURS putting in a call-back request, only either not to receive a call-back, or get one from a "Live Agent", i.e., NOT a CPA or EA.
When I was able to get a CPA/EA, Turbotax's stupid system would connect me to the East Coast (when I'm in Central), and the CPA would rush & accomplish next to nothing because "my shift is almost over."
Turbotax is dishonest and plays games with their customers, and I've been one for 20 years!
‎April 4, 2025
6:08 PM