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lefe13353
New Member

I never received my 42.00 that I was to get 10-12 weeks after I filed. I was told that it would be returned onto my pay pay by a representative the day after I filed

Whom should I call?
2 Replies

I never received my 42.00 that I was to get 10-12 weeks after I filed. I was told that it would be returned onto my pay pay by a representative the day after I filed

No one in the user forum has access to your account so we do not know what $42 you are asking about.   Did this have something to do with a billing issue?

 

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

 

 

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

I never received my 42.00 that I was to get 10-12 weeks after I filed. I was told that it would be returned onto my pay pay by a representative the day after I filed

@lefe13353

Did you choose to pay your fees out of your Federal refund, and were you one of the people who had the service fee deducted twice?   I know that early in filing season several people who chose to pay fees out of the Federal refund were getting double service charges and TurboTax planned to refund one.  As @ xmasbaby0 said, nothing account-specific is handled in this user community forum.  You'd need to contact TurboTax Support as she suggested in order to inquire about it.

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