I need to start my taxes over from Mario montemayor it is a suspender the biggest mess up I've ever seen and my girlfriend tried to help me and you guys put her on a tax return of mine as the ID numbe

[Jacqueline I bush]

I would like to restart my taxes filing over has been a big mess up can I do that because you got my girlfriend's name on my taxes and she doesn't file taxes she's disabled Jacqueline Richards what yo

[Texas Roger]

If you have not filed your return, paid or registered, you can use this link to clear and start over:

https://ttlc.intuit.com/questions/2586254-using-clear-start-over-in-turbotax-online

If you are unable to clear and have not filed yet, you can just abandon your account and start over in a new account. 

[fanfare]

Trusting somebody else to do your taxes for you -- sometimes it works, and sometimes it doesn't.

[Critter-3]

If you were trying to use the same account that your GF already used that is most likely your issue ... accounts cannot be shared.   Start again in a new account of your own.