I need to speak to a representative now

[ambra1523]

I confirmed my identity to IRS on a phone call

[xmasbaby0]

TurboTax gets no information from the IRS after you file your tax return.  TT is not involved with verifying your identity to the IRS or state.

I HAVE TO VERIFY MY IDENTITY

Sometimes the IRS chooses returns randomly to request verification of identity and sometimes there is something on the return that triggers the request.  No matter why the IRS has required you to verify your identity, you need to follow their instructions in order to receive your refund.  If you do not verify your identity you will not get your refund.

https://turbotax.intuit.com/tax-tips/security/tips-for-handling-identity-verification-requests-from-...

https://www.irs.gov/identity-theft-fraud-scams/identity-verification-for-irs-letter-recipients