I need live chat!!!!

[xmasbaby0]

There is no live chat--unless you are paying for TurboTax Live.  Your question does not indicate what version of the software you are using.
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live">https...>

[JakailaLO]

TurboTax Live gives you help and guidance from credentialed tax experts so you can file with an extra level of confidence. Here's a link you can click to get more information on Turbo Tax Live: https://ttlc.intuit.com/replies/60710

[Rtooley]

I did not renew TurboTax but was charged anyway 

[Rtooley]

Online is impossible to navigate and it is one hour plus phone wait

[DoninGA]

---

@Rtooley  wrote:

Online is impossible to navigate and it is one hour plus phone wait

---

See this TurboTax support FAQ for canceling your Advantage account and how to request a refund - https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscriptio...