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I need help with Turbo Tax and getting support. I've tried calling, but the phone system is constantly malfunctioning. Nothing here works. Also missed the deadline.

I started my return in April. It is now December and I'm still trying to file my return. I had to pay $80 to download the desktop app to file my return and it took my money and doesn't work on my computer. I can't do anything at all. I need to file my taxes so I can file my FAFSA...now.
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2 Replies

I need help with Turbo Tax and getting support. I've tried calling, but the phone system is constantly malfunctioning. Nothing here works. Also missed the deadline.

E-filing for 2023 is permanently closed.  It closed at the end of October.  The only way you can file your 2023 return now is by mail.   You have to print it, sign and date it in ink, and mail it in.

 

Did you try to download the desktop software to a computer that does not meet the system requirements?   You can only use that software on a full PC or Mac--not on any sort of mobile device.   Do you have a friend or family member who can let you use their computer to finish preparing the return?

 

 

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

 

Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Hal_Al
Level 15

I need help with Turbo Tax and getting support. I've tried calling, but the phone system is constantly malfunctioning. Nothing here works. Also missed the deadline.

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