I need help please

[xmasbaby0]

No one can see your information, your screen or your tax return.   If you need help, please post some clearly worded, specific questions for us so we will know how to help you.

[rjs]

What do you need help with? This is a message forum, not live chat. You have to post all the details of your question and wait for someone to respond. Do not post any personal information or contact information. This is a public web site that anyone can view.

[lmcquay12479]

How do I chat live with an agent? I'm having an issue with the software

[lmcquay12479]

I want to chat with a live agent instead of talking about the issue in a forum.

[xmasbaby0]

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday

[lmcquay12479]

I wasn't using mobile. I was on my laptop

[DoninGA]

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@lmcquay12479 wrote:

I wasn't using mobile. I was on my laptop

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How to contact TurboTax support was provided in an answer on this thread.

Support is open from 5am to 5pm Pacific time, Monday thru Friday.

[lmcquay12479]

I know I was. I was stating that I wasn't using my mobile app

[VolvoGirl]

The 2024 Desktop program just came out so it is not fully ready yet.  A lot of sections aren't ready and you have to enter items like 1099 using the Forms Mode.  And some amounts are not updated like for  IRA contribution limits.  Did you get it installed and activated ok?  Or do you need help with a prior year?  

[lmcquay12479]

Prior yr.