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Level 2

Question

I need help logging out

Forum|Forum|7 years ago
June 4, 2019
3 replies
4 views

No text available

TurboTax Self Employed Online

Level 15

What happens when you click on MY ACCOUNT at the top? Do you not get any dropdown menu that says "Save and Sign Out."?

g-c-lautnerAuthor

Level 2

There is no response when I click on "My Account"

Level 15

I have seen this occur recently for some users using Chrome browser. I don't know what setting in Chrome causes it, but I have mentioned to TurboTax that some users with Chrome browsers have been reporting that.

TurboTax Online saves your return after each screen in case one were to get disconnected accidentally. So you can go a neutral screen where you are not inputting any data, and then close the browser.

If the problem continues with your Chrome browser, try clearing the browser cache to see if that makes any difference. If necessary, you can try another browser such as IE or Firefox.