I need help downloading my 2019 state return. The file doesn't open when I click on download and then open

[HelenC12]

If you can't download your TurboTax for Windows program, follow all of these following steps, and try downloading again.

If you successfully downloaded your product but are now having trouble finding or installing it, see the related info at the bottom of the page.

TurboTax Advantage: If you're usingTurboTax Advantage and don't have the blue download now link in your account, you can get to your download by selecting the product description in the Items Ordered column instead.

I'm using a wireless connection.

I'm not using wireless or those steps didn't help me.

Related Information:

• Find your TurboTax for Windows software download
• How do I download the software I purchased at TurboTax.com?

Source: TurboTax FAQ

[cwatts100]

I'm having the same problem, I download the program and click "install" and nothing happens -  help!