I'm trying to import from Fidelity but it says the username is not valid. My Fidelity username is 8 characters but the form seems to require at least 9.

igelsss · ‎January 30, 2020

mesquitebean · ‎January 30, 2020

Several users are reporting this issue. I've asked a Moderator to look at it later this morning.

GabiU · ‎January 31, 2020

It was reported on another thread that your social security number may be the correct "log in".
Before you try it, do you mind posting a screenshot here so I can submit it as a possible typo?
Thank you! Please let us know.

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igelsss · ‎January 31, 2020

The problem seems to be clearly in that new username length validation in turbotax.

Fidality allows usernames with 6-15 characters. Turbotax requires it to be at least 9 now (worked with shorter usernames last year).

Mine username was 8 character long. I workarounded that problem by changing my username in Fidelity. Now it's longer than 8 characters and I can use it in Turbotax.

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I'm trying to import from Fidelity but it says the username is not valid. My Fidelity username is 8 characters but the form seems to require at least 9.