I'm going to file and it's not letting me. Screen is frozen and goes blank?

wi11s81 · ‎June 1, 2019

HeatherPLO · ‎June 1, 2019

Try this:

Log out of Turbo Tax and close out of your browser. Then, clear your cache and delete your cookies. Open up your browser window and go back into Turbo Tax. This should have fixed your issue. Please see below on how to clear your cache and delete cookies:

Clear Cache:

https://ttlc.intuit.com/replies/3302272

Delete Cookies:

https://ttlc.intuit.com/replies/3301745

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

View solution in original post

HeatherPLO · ‎June 1, 2019

Try this:

Log out of Turbo Tax and close out of your browser. Then, clear your cache and delete your cookies. Open up your browser window and go back into Turbo Tax. This should have fixed your issue. Please see below on how to clear your cache and delete cookies:

Clear Cache:

https://ttlc.intuit.com/replies/3302272

Delete Cookies:

https://ttlc.intuit.com/replies/3301745

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"