This seems to be an error in saving your tax file. Try to save it to a different location. You can try your desktop so you can see it. Check your antivirus software for compatibility

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KristineGodd

Level 1

Question

I'm getting error code 567810 "We're having trouble saving file to this location

Forum|Forum|1 year ago
April 7, 2025
5 replies
48 views

No text available

TurboTax Home & Biz Windows

JohnB5677

Level 15

This seems to be an error in saving your tax file.

Try to save it to a different location.
You can try your desktop so you can see it.
Check your antivirus software for compatibility

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

wiikandeh

Level 2

I never had any file issues with Turbo Tax over the past years. This year, when I click on transmit, I received an error message "We're having trouble saving your file to this location. Try unplugging your device and saving again or choose a different device or hard drive" Error: 567810

Any solution?

MarilynG

Level 15

Here's some troubleshooting Steps for Error 567810 summarized by other user's posts:

Move/Save Locally: If saving to a network drive, USB, or cloud folder (OneDrive/Dropbox), try saving the file directly to your local computer's documents folder.
Run as Administrator (Windows): Right-click the TurboTax icon and select "Run as administrator" to ensure the program has permission to save files.
Check File Permissions: Ensure the folder you are saving to is not marked as "Read-only" and that your Windows user account has full control.
Update TurboTax: Ensure you are running the latest version of the software. Go to the Online menu and select Check for Updates (PC) or quit/reopen the app (Mac).
Restart and Retry: Close TurboTax, restart your computer, and try saving again.
Disable Antivirus/VPN: Temporarily disable security software that might be blocking file writes.

If the issue persists, the file may be corrupted, and you might need to use a backup copy of your return. You can find this in the Documents > TurboTax folder with a 'tilde' sign in front of it.

@wiikandeh

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

user17705165570

Level 2

@MarilynG, thank you for the guidance - I've tried all the steps but it still persist. I wanted to to redownload the software on another device but says link expired.

Unfortunately I could NOT get through to someone on Turbo tax to assist me to troubleshoot - I believe it stated I don't have a life support, can't remember the verbiage but it was clear to me that I could not be connnect someone.

I never had this kind of an issue in the past few years - definitely a wasted investment this year.