In TurboTax Online, please try the following to troubleshoot your issue so that you are able to upgrade to Premium:
- Try using a different web browser
- Clear your cache and delete cookies. Please see the TurboTax Help Articles below:
- Sign out of your return and then sign back in
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"