Skip to main content
Level 1
June 5, 2019
Question

I keep getting weird error messages when trying to process payment: "shippingInfoModel.zip(value: ) size must be between 2 and 14; shippingInfoModel.state.... " Advice?

No text available

2 replies

Level 6
June 5, 2019
By chance did you add on the MAX bundle add-on?
Level 6
June 5, 2019

This error can occur when paying with a US credit card and including the MAX bundle add-on.

See the FAQ below for more assistance.

Note: Contact Customer Support at https://support.turbotax.intuit.com/contact/ If you continue to have problems with this issue.

See TurboTax FAQ: https://ttlc.intuit.com/replies/5294938