I keep getting the following message "Error Whoops! We hit a snag loading your data. Please try again." Why is this happening when the information is correct?

Forum|Forum|6 years ago
April 1, 2020
3 replies
24 views

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TurboTax Free Edition Online

GiseleD

Level 14

You may want to log out, clear your cookies and cache, and then log back in to see if this helps.

Here's how:

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

Here are the official instructions for the most popular browsers:

Google Chrome
Mozilla Firefox
Microsoft Internet Explorer 11 (use the drop-down on the upper right corner of that page for earlier versions)
Microsoft Edge

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

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basto

Level 2

"Quinetta M." did not answer my question and unprofessionally closed my case prior to it being resolved. I still do not have a working solution to this

MichelleLO

Level 15

@basto Please reach back out to TurboTax Customer Support as your issue would be best resolved with one-on-one support. Please visit the Contact Us page and select your product to get you to the right person.

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