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Sign onto your download account using the same User ID and password used to purchase the software - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts&cgcview=billing
@jetgirl613 did order from the turbo tax website? if so, log on to your account:
https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax/
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