Solved: I just got a new computer and lost my 2016 turbo tax program. How do i find it available in my account to download?
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I just got a new computer and lost my 2016 turbo tax program. How do i find it available in my account to download?

 
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Level 15

I just got a new computer and lost my 2016 turbo tax program. How do i find it available in my account to download?

Use this download link to re-download your purchase:
https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download


If the download file isn't there, then look to see if you have multiple accounts (User IDs), and if the download might be in another account.  To get a list of your User IDs and recover account access, you can use the tool at the link below.  Try using your phone number first.  If necessary, you can try it on the email addresses you can access.  Once you know all of your User IDs, then try each one at the download link I provided above.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number or each email address you have, then run the tool yet again, but this time choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

If you still can't get your download, then here's how to phone Customer Support during business hours.  Use the form at this link to be assigned a phone number.  The number will not display when they are closed.

https://support.turbotax.intuit.com/contact

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5 Replies
Level 15

I just got a new computer and lost my 2016 turbo tax program. How do i find it available in my account to download?

Was your 2016 program from a CD or from a download?  If a download, did you purchase it from TurboTax or elsewhere?
Are you a TurboTax Advantage customer with an annual subscription?
New Member

I just got a new computer and lost my 2016 turbo tax program. How do i find it available in my account to download?

it was a download directly from turbo tax.
New Member

I just got a new computer and lost my 2016 turbo tax program. How do i find it available in my account to download?

thank you soooo much! it was right there. have a good night
Level 15

I just got a new computer and lost my 2016 turbo tax program. How do i find it available in my account to download?

Good news!  You're welcome.  Good luck.
Level 15

I just got a new computer and lost my 2016 turbo tax program. How do i find it available in my account to download?

Use this download link to re-download your purchase:
https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download


If the download file isn't there, then look to see if you have multiple accounts (User IDs), and if the download might be in another account.  To get a list of your User IDs and recover account access, you can use the tool at the link below.  Try using your phone number first.  If necessary, you can try it on the email addresses you can access.  Once you know all of your User IDs, then try each one at the download link I provided above.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number or each email address you have, then run the tool yet again, but this time choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

If you still can't get your download, then here's how to phone Customer Support during business hours.  Use the form at this link to be assigned a phone number.  The number will not display when they are closed.

https://support.turbotax.intuit.com/contact

View solution in original post

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