I just figured out how to reach a live agent at the IRS. I will post the steps below

[Marie456]

• Can you send me your phone number 

[Irene2805]

You can call TurboTax and speak with an agent.  TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used.  So that we can direct your call to the best person/department to help you:

1. Click on this link:  https://support.turbotax.intuit.com/contact/
2. Select your TurboTax platform.  
3. Ask your question / state your problem.  Do NOT use the word "refund' or you will get a phone number for tax refunds.
4. Click Submit.
5. On the next screen, choose the Call option and follow the instructions.  You will be given the approximate wait time.  

You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.

@Marie456

[3321Hunt]

IRS sent another letter saying we owed taxes for 2020. WE PAID IT, cannot get a live agent ..P.S. They screwed up on our taxes. We were SUPPOSED to receive a refund but instead we had to pay in this year. Go figure...get a crook in the white house ( BIDEN/HARRIS) and you can forget getting a refund ...had a tax expert to do our taxes & the crooked Biden/Harris reign of terror has their grubby fingers in refunds...so if I was you & you did not get a refund, I'd be getting a lawyer to sue their asses.