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I just bought the 2019 Premier package on Amazon but after downloading , it will not execute...says my OS may not be updated but it is. Todays date is Dec 31

 
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rjs
Level 15
Level 15

I just bought the 2019 Premier package on Amazon but after downloading , it will not execute...says my OS may not be updated but it is. Todays date is Dec 31

What is the exact wording of the message that you got from TurboTax? Copy the entire message word for word, or attach a screen shot.

 

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