This is mainly a user community forum that works like bulletin board. And very few people are around in the forum in the middle of the night. You'll have to wait until someone sees your other question and feels they can respond to it. If you don't get a response in the forum in the next few hours, we can tell you how to phone TurboTax Support later today.
In the meantime, I'll see if I can attract some attention to your other thread from someone who might be able to figure out your situation. But they won't be around until another 3-4 hours.
Please follow your original thread at the link below where you can continue any discussion there.
https://ttlc.intuit.com/community/taxes/discussion/i-m-have-supported-my-24-year-old-full-time-colle...
@Hal_Al Are you please able to help this user at their other thread linked above? Thanks!