I have TT Deluxe download from Amazon. When I start program and click "Begin" button, the program closes itself after several seconds. Is this known problem?

Forum|Forum|6 years ago
January 9, 2020
7 replies
49 views

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TurboTax Online

Kat11_2

Alumni - Champ

I'm unaware of this as a known issue. Is your TurboTax program set for automatic updates? The first thing recommendation would be to check to ensure that your program is current on updates. See the TurboTax FAQ below for instructions on checking for updates.

https://ttlc.intuit.com/community/installing/help/how-do-i-update-turbotax-cd-download/01/26038

Please post back if you continue to have issues. I can report an issue to TurboTax Moderators for investigation.

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

humphreydmAuthor

Level 2

I was finally able to solve problem by deleting the program and then downloading and installing again.

Kat11_2

Alumni - Champ

So happy to hear that! Thank you for posting back.

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

user17704607557

Level 2

I have the same problem. I reloaded the software and the problem still exists.

DJRaymond

Level 2

I am having same issue where program opens for a couple seconds and then closes.

Tried reinstall of downloaded version several times but same issue.

No error message appears.

This is 2019 deluxe version.

TerukoL

Level 13

If you're on a PC, open TurboTax and select Check for Updates from the Online menu near the top. On a Mac, simply quit and reopen TurboTax. If there are any updates, you'll be prompted to download them.

Tips:

It's best to use a wired, high-speed connection when updating, both to save time and minimize data corruption.
If your connection drops in the middle of the update, try again; it should pick up where it left off.
If you're having trouble updating on your PC, try a manual update.

Please click How do I update my TurboTax CD/Download software program? to learn more.

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