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I have TT Deluxe download from Amazon. When I start program and click "Begin" button, the program closes itself after several seconds. Is this known problem?

 
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7 Replies
Kat
Level 15
Level 15

I have TT Deluxe download from Amazon. When I start program and click "Begin" button, the program closes itself after several seconds. Is this known problem?

I'm unaware of this as a known issue.  Is your TurboTax program set for automatic updates?  The first thing recommendation would be to check to ensure that your program is current on updates.  See the TurboTax FAQ below for instructions on checking for updates.

 

https://ttlc.intuit.com/community/installing/help/how-do-i-update-turbotax-cd-download/01/26038

 

Please post back if you continue to have issues.  I can report an issue to TurboTax Moderators for investigation.

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

I have TT Deluxe download from Amazon. When I start program and click "Begin" button, the program closes itself after several seconds. Is this known problem?

I was finally able to solve problem by deleting the program and then downloading and installing again.

Kat
Level 15
Level 15

I have TT Deluxe download from Amazon. When I start program and click "Begin" button, the program closes itself after several seconds. Is this known problem?

So happy to hear that!  Thank you for posting back.

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
srh813
New Member

I have TT Deluxe download from Amazon. When I start program and click "Begin" button, the program closes itself after several seconds. Is this known problem?

I have the same problem.  I reloaded the software and the problem still exists.

 

DJRaymond
Returning Member

I have TT Deluxe download from Amazon. When I start program and click "Begin" button, the program closes itself after several seconds. Is this known problem?

I am having same issue where program opens for a couple seconds and then closes.

Tried reinstall of downloaded version several times but same issue.

No error message appears.

This is 2019 deluxe version.

TerukoL
Intuit Alumni

I have TT Deluxe download from Amazon. When I start program and click "Begin" button, the program closes itself after several seconds. Is this known problem?

If you're on a PC, open TurboTax and select Check for Updates from the Online menu near the top. On a Mac, simply quit and reopen TurboTax. If there are any updates, you'll be prompted to download them.

Tips:

  • It's best to use a wired, high-speed connection when updating, both to save time and minimize data corruption.
  • If your connection drops in the middle of the update, try again; it should pick up where it left off.
  • If you're having trouble updating on your PC, try a manual update.

Please click How do I update my TurboTax CD/Download software program? to learn more. 

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DJRaymond
Returning Member

I have TT Deluxe download from Amazon. When I start program and click "Begin" button, the program closes itself after several seconds. Is this known problem?

The problem is the program opens and closes so fast there is no time to even click anything.

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