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I am running into the same issue, I bought the deluxe version with state and it wants to charge me again to down load the state program, I have contacted customer service and they gave me a code to put in some where, I either haven’t been able to find where they want me to put the code in, or it doesn’t work. Wait on perpetual hold for someone to get back to me.
I am having the same problem. I paid $74.43 for Turbo Tax Delux in November 2019 which included one state e-file. When I went to file, I had to pay $24.99 + .25 Tax = $25.24 in addition.
Order number: TTDCDLA139863387 |
Please issue refund.
@skipborg1 Yes there is a 24.99 fee to efile the state return from the Desktop program. There is a lot of confusion about this. For the Desktop versions Deluxe and above, it's a free download of one state preparation PROGRAM, not returns filed. You can prepare unlimited federal and unlimited state returns. You can print and mail the state for free or each state return (including the first one) is 19.99 until March, then goes to 24.99.
Box says Federal Returns & Federal E-File plus State returns. It does not say state efiling is included. It also says on the back on my CD case in the chart comparing the versions - 1 state product via download (print free or efile for $19.99 each) prices subject to change without notice.
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