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acgolden9
New Member

I have an account and reset the password it wont let me sign in

It let's me sign in and takes me to the page that says "continue to taxes" but when I click on it , it logs me out

3 Replies
AkinaLO
Employee TurboTax Specialist

I have an account and reset the password it wont let me sign in

You will need to refresh your browser. Clear your cache in your browser settings and then log back into Turbotax and continue where you left off. If that doesn't work, try using a different browser. Here are the steps to clear your browser's cache. 



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rdixonjr08
New Member

I have an account and reset the password it wont let me sign in

I cleared my browsing history and chace and it still wont let me sign in.

CassLO
Employee TurboTax Specialist

I have an account and reset the password it wont let me sign in

@rdixonjr08

Try doing a account recovery, to get into your account. Please see the directions below:

Account Recovery Request for your TurboTax Account

 

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