I have already spoke with an agent with the IRS and was instructed to contact Turbo Tax on the status of my refund and I need to speak with someone for assistance?

[r2saan]

Can I speak with a customer service rep?

[DoninGA]

Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. 

Did you e-file your tax return and was it accepted?

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds

[Mike9241]

you spoke with an agent that apparently has had absolutely no training or a clue as to how returns are handled. an agent should know that services like Turbotax and even tax professionals get no notification on refund status.