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I had all intention to file my 2022 taxes with Turbo Tax but was redirected to National Tax Prep by Turbo Tax to get my 2021 AGI number & gross income & charge me $1000

I agreed to pay a tax pro for help with my taxes. I called National Tax Prep today the lady was so rude & told me all forms were signed so basically I was going to pay that HUGE amount 2 file.. When I asked to talk 2 a supervisor she hung up on me. I want answers and I want the charge taken off of my return.
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2 Replies
ee-ea
Level 15

I had all intention to file my 2022 taxes with Turbo Tax but was redirected to National Tax Prep by Turbo Tax to get my 2021 AGI number & gross income & charge me $1000

Your post has been called to a moderator’s attention.

 

SuziM
Moderator

I had all intention to file my 2022 taxes with Turbo Tax but was redirected to National Tax Prep by Turbo Tax to get my 2021 AGI number & gross income & charge me $1000

Hello @kimber1979,

If you used Full Service and have questions about your return, you can follow these steps to get in contact with your Full Service expert. 

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