I got your e-mail that my downloads were ready. I went to the site and it said there are currently no downloads associated with this account. What gives???

[mburford]

This seems to be a general problem with your company. Your Quicken can't be made to work. The upgraded version is terrible. I can't get my turbotax to download even when you ask. Your e-mail of 1 November 2016 said it was being processed. Your e-mail today said go to the site and download it. But your site said there was nothing to download

[Opus 17 · Accepted solution]

Thanks for venting.  Quicken was sold to an independent company.  The downloads went live on November 9, I think, don't know where the Nov 1 date came from, although they do like to lock in pre-buyers with the Advantage program (that deadline was Nov 6).  Some users have reported problems downloading and installing turbotax and I think (although I don't have official confirmation) that it may have been temporarily withdrawn to fix a bug or 2.  That's probably best in the long run especially since you can't file a tax return for at least 2 months anyway.  I would first make sure you are logged into the right account (sometime people create duplicate accounts, use this  https://myturbotax.intuit.com/account-recovery/

If you don't locate your download, I would suggest waiting a few days and try again, or call the support phone number and bug them directly.

[jerry2000]

This is a user to user support forum with no access to your account or your records. You will need to contact TurboTax customer support.
You can contact TurboTax customer service/support.  At this link:
https://ttlc.intuit.com/replies/3300041