You'll need to sign in or create an account to connect with an expert.
TurboTax will send emails to customers when certain types of account activity is detected (example: changed filing status, new dependents, multiple accounts.). This is a security measure to protect your personal information. Review the information in the answer below. If you still have concerns the answer provides a link to contact support for more assistance.
TurboTax is committed to protecting your personal information. If we detect that certain types of your information are being used in more than one account, we’ll notify you to make sure that you recognize the activity.
We recommend using the same account each year so your information can be automatically transferred to your new return, saving you the time and hassle of data entry.
Here are some of the reasons you may have received this email:
· You have used TurboTax in the past and are using a different account this year. This can include moving from our Desktop product to our Online product.
· You changed your filing status from last year, and for that reason, are filing with a different TurboTax account this year.
· You have created multiple TurboTax accounts this year, or in prior years.
· You file as Married Filing Separate, with you and your spouse having different TurboTax accounts.
· You have filed for dependents, or another family member, in the past and the email is referring to their personal information.
If you have not taken any of the actions noted above, it may indicate that someone is trying to use your information to file a tax return. Please Contact Us and one of our agents can assist you.
Learn more about how TurboTax safeguards your data.
Related Information:
· Why can't I find my return in the Tax Timeline?
· Forgot your TurboTax Online User ID or password?
· Help Me Recover My TurboTax Account
Still have questions?
Make a postAsk questions and learn more about your taxes and finances.
tax20181
Level 2
ewoldde
Level 2
LarryEbinger
New Member
fryrsparks
New Member
lscronin
New Member
Did the information on this page answer your question?
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.