TurboTax will send
emails to customers when certain types of account activity is detected
(example: changed filing status, new dependents, multiple accounts.).
This is a security measure to protect your personal information. Review the
information in the answer below. If you still have concerns the answer
provides a link to contact support for more assistance.
TurboTax is committed
to protecting your personal information. If we detect that certain types of
your information are being used in more than one account, we’ll notify you to
make sure that you recognize the activity.
We recommend using the
same account each year so your information can be automatically transferred to
your new return, saving you the time and hassle of data entry.
Here are some of the
reasons you may have received this email:
·
You have used TurboTax
in the past and are using a different account this year. This can include
moving from our Desktop product to our Online product.
·
You changed your
filing status from last year, and for that reason, are filing with a different
TurboTax account this year.
·
You have created
multiple TurboTax accounts this year, or in prior years.
·
You file as Married
Filing Separate, with you and your spouse having different TurboTax accounts.
·
You have filed for
dependents, or another family member, in the past and the email is referring to
their personal information.
If you have not taken
any of the actions noted above, it may indicate that someone is trying to use
your information to file a tax return. Please Contact Us and one of our agents
can assist you.
Learn more about how TurboTax safeguards
your data.
Related
Information:
·
Why can't I find my
return in the Tax Timeline?
·
Forgot your TurboTax
Online User ID or password?
·
Help Me Recover My
TurboTax Account
