I don't understand how to answer box 12

[RyanH2]

Box 12 should be entered into TurboTax exactly as it is on your W-2. However, if there is nothing in box 12 on your W-2, leave it blank in TurboTax. When you play with the box a bit, it thinks you have a value you need to enter. It should read "-Select Letter Code-" for the letter code box and the amount box next to it should be blank.

If setting box 12 back to "-Select Letter Code-" does not work, then delete the W-2 and re-enter it being sure to leave box 12 the way it is the second time.

https://ttlc.intuit.com/replies/3300234