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I did not register or pay for anything and it wont let me clear and start over how do I fix it?

 
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1 Reply
AshleyLO
Intuit Alumni

I did not register or pay for anything and it wont let me clear and start over how do I fix it?

Are you using the TurboTax mobile app? If so, that would be why you are not able to clear and start over. You will need to sign in to your TurboTax account from a web browser. For more information, please see:  Why can’t I clear and start over?

 

If this does not help, please give our live representatives a call so that we can further assist you: Contact TurboTax 

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