I did my taxes w/ TurboTax, submitted/paid on April 15, 2019; then noticed in my bank account the tax payment was never withdrawn, checked my TurboTax account found error

[BrianMcGibbons]

in my TurboTax account I found that at some point an error occurred and TurboTax used the wrong AGI from prior year, so my tax files were rejected; had to resubmit and re-file with manually entered AGI; will now have penalty and interest for late payment, so TurboTax should pay this.  How do I contact TurboTax customer service to take care of this?

[SweetieJean]

Didn't you get an email that your taxes were rejected?

[BrianMcGibbons]

When I searched my email I found an email like this.  Now I went back to TurboTax, corrected the AGI manually, and re-filed.  I am certain that I will be charged a penalty and late fee and probably interest, too.  TurboTax should pay this, because it was due to an error with the TurboTax program.

[Opus 17]

If you are penalized, the accuracy claim form is below.  

However, since you have a 5 day grace period to resubmit a rejected return and not be counted late, I suspect your claim will not be honored.  Turbotax did tell you that your return was rejected, it would have been on-screen if you logged in to check your account, and you did get the email.

At this point, the penalty should be 5% of the amount you owed (combined penalty for filing and paying late by one month or less).  When you get the notice, and if this is the first time you owed a penalty, you can request an abatement from the IRS.

https://www.irs.gov/businesses/small-businesses-self-employed/penalty-relief-due-to-first-time-penal...

Or, you can send the penalty notice to Turbotax.  I think you are likely to have more success with the IRS, in this case.

https://ttlc.intuit.com/replies/4202723