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lulusalazarberry
New Member

I clicked to File, and it said there was a problem when E-Filing my return, and that I should perform an update in 24hours. I used the online system.

 
1 Best answer

Accepted Solutions
mesquitebean
Level 15

I clicked to File, and it said there was a problem when E-Filing my return, and that I should perform an update in 24hours. I used the online system.

@lulusalazarberry 

601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits.

 

You're likely filing from a foreign country.  Here's the workaround:

 

If you have a phone number listed in your Intuit Account settings, then you must make sure you use a valid 10-digit domestic USA phone number in both your Intuit Account settings and in your return.   Or you can try removing the phone number in the Intuit Account.

 

See if this FAQ helps:

FAQ:   601ERRV:5  Invalid SMS Number

https://ttlc.intuit.com/community/bugs-and-error-messages/help/why-am-i-getting-601errv-5-custhdr-17...

 

Also see this answer by TurboTax DawnC in the thread linked below.   She also says it may be possible to leave the phone number blank in the Intuit Account settings. 

 

https://ttlc.intuit.com/community/taxes/discussion/re-i-try-efile-but-i-get-message-invalid-sms-numb...

 

Also see this other thread with other out-of-country users with the same problem who were able to correct the error.  Several have posted anecdotes there about how they solved it.   If you have trouble, post there, and they can probably help you.

 

https://ttlc.intuit.com/community/taxes/discussion/my-federal-e-file-is-not-going-through-i-m-given-...

 

NOTE: 

A couple of users have said that even after making changes to (or removing) the phone in the Intuit Account, the efile problem still happened, until they logged out of TurboTax then logged back in. Apparently that reset something.

 

So if you make any changes to the phone number listed in your Intuit Account settings, after you save the settings, log out of TurboTax and close the browser. Then reopen it and log back in and try to efile.

View solution in original post

5 Replies
GiseleD
Expert Alumni

I clicked to File, and it said there was a problem when E-Filing my return, and that I should perform an update in 24hours. I used the online system.

It sounds like you will need to wait 24 hours for TurboTax Online to update. Please try again to e-file in 24 hours.

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lulusalazarberry
New Member

I clicked to File, and it said there was a problem when E-Filing my return, and that I should perform an update in 24hours. I used the online system.

Hello! I already waited 24 hours, tried again and I still keep getting an error message. I am attaching the picture of what comes up on my screen.

 

Screen Shot 2020-07-02 at 01.13.57.png

mesquitebean
Level 15

I clicked to File, and it said there was a problem when E-Filing my return, and that I should perform an update in 24hours. I used the online system.

@lulusalazarberry 

601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits.

 

You're likely filing from a foreign country.  Here's the workaround:

 

If you have a phone number listed in your Intuit Account settings, then you must make sure you use a valid 10-digit domestic USA phone number in both your Intuit Account settings and in your return.   Or you can try removing the phone number in the Intuit Account.

 

See if this FAQ helps:

FAQ:   601ERRV:5  Invalid SMS Number

https://ttlc.intuit.com/community/bugs-and-error-messages/help/why-am-i-getting-601errv-5-custhdr-17...

 

Also see this answer by TurboTax DawnC in the thread linked below.   She also says it may be possible to leave the phone number blank in the Intuit Account settings. 

 

https://ttlc.intuit.com/community/taxes/discussion/re-i-try-efile-but-i-get-message-invalid-sms-numb...

 

Also see this other thread with other out-of-country users with the same problem who were able to correct the error.  Several have posted anecdotes there about how they solved it.   If you have trouble, post there, and they can probably help you.

 

https://ttlc.intuit.com/community/taxes/discussion/my-federal-e-file-is-not-going-through-i-m-given-...

 

NOTE: 

A couple of users have said that even after making changes to (or removing) the phone in the Intuit Account, the efile problem still happened, until they logged out of TurboTax then logged back in. Apparently that reset something.

 

So if you make any changes to the phone number listed in your Intuit Account settings, after you save the settings, log out of TurboTax and close the browser. Then reopen it and log back in and try to efile.

View solution in original post

lulusalazarberry
New Member

I clicked to File, and it said there was a problem when E-Filing my return, and that I should perform an update in 24hours. I used the online system.

Thank you very much! This was extremely helpful.

nattar
Level 1

I clicked to File, and it said there was a problem when E-Filing my return, and that I should perform an update in 24hours. I used the online system.

Logging out and logging back in was the solution for us! Thanks!

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