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rickpluff
New Member

I click on transmit my returns now and nothing is happening. It doesn't continue?

 
1 Reply
LatoyaLO
New Member

I click on transmit my returns now and nothing is happening. It doesn't continue?

Are you using Online TurboTax?  Is the Transmit button not working?   It's most likely something in the browser that needs to be reset.   

It may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."

  • Log out and clear your browser Internet cache.
  • Close the browser and reopen it.
  • Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
  • Log in and try again.
  • If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
  • Log in with the private window (again making sure cookies are allowed) and try the efile again 

If that doesn't work, see if a different browser (with cookies allowed) will solve it.

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