I cannot transmit my returns because the captcha for the robot verification will not load

[mrlynn-harms]

Why won't my captcha load to verify I'm not a robot? It won't let me transmit my returns until this happens.

[mesquitebean]

NOTE:   Are you by any chance using any ad blockers or script blockers?   If so, that may be blocking the Captcha.

Otherwise, here's how to troubleshoot:

• First, simply refresh the page in your browser and see if that changes anything.
• If not, then log out of TurboTax, and clear your browser Internet cache.
• Then close the browser and reopen it.
• Make sure cookies are allowed/enabled in your browser settings so the Captcha will appear.
• Log in and try again.
• If still unsuccessful, close browser and reopen using a private window/private browsing (aka "incognito mode").
• Log in with the private window (again making sure cookies are allowed) and try the efile again.

Or if still a problem after all that, see if trying a different browser (with cookies allowed) will solve it.

[MelindaS1]

If you're stuck here, jump out and jump back in by selecting File from the left-hand side menu in TurboTax Online, and run through the e-file menu screens again to return to the 'transmit now' page. 

If this does not work, you can try these troubleshooting steps for issues in TurboTax Online: 

If you use TurboTax Online, you can try these troubleshooting tips:

• Check ‌your browser's settings. (Clear your Cache and Cookies)
  • Here are the official instructions for the most popular browsers:
  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge 
• Or, Try using a different web browser to login and complete your entries. 
• If you are using the phone/tablet app, try changing to laptop/computer if possible. If you do not have access to a computer, switch to a web browser within your phone or tablet, and sign in from there.