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10 replies

DoninGA
Level 15
DoninGALevel 15
Level 15
June 10, 2021

You have to sign onto your 2020 online account using the exact same User ID you used to create the online account.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the User ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your 2020 account, then use the option shown in blue on the account recovery website, "Try something else"

 

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

 

To access your prior year tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

B
Benahal2
Level 2
March 23, 2022

My user name is  benahal2

i cannot log in to file my taxes

 

1
122347
Level 2
March 29, 2022

I'd like to confirm e file, 1040 & 540 and pay California fee by credit card but can't log in because of password.

1
122347
Level 2
March 29, 2022

How can I get back with access code

M
MichelleLO
Level 15
March 29, 2022

You can use the Account Recovery Request form in the below TurboTax FAQ to assist you with getting back into your TurboTax account.

Account Recovery Request for your TurboTax Account

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