I cannot install the updates for Turbotax Premier.

Forum|Forum|6 years ago
February 7, 2020
5 replies
36 views

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rdfinnerty

Level 2

unable to connect to update site for Turbotax Deluxe.error code 42001 appeared& could not connect,hit try again,chek for solutions & screen froze wiyh same error message .Then went to insyall page -Roolling Back Installion & software unable tolocate an installer file in which to process--error code 2318. WHAT do I do now?

KatrinaLO

Level 14

Please see the TurboTax FAQ below for more information on Error Code 42001:

https://ttlc.intuit.com/community/bugs-and-error-messages/help/error-42001-the-name-resolver-service-could-not-resolve-the-host-name/00/25764

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jcwinn20

Level 2

The updater uses TLS 1.0 protocol, which I personally blocked. After enabling it, the updater worked. TLS 1.0 is deprecated and Intuit should really address this issue.

rdfinnerty

Level 2

rec eived error code42001 when trying to use update screen.now screen is frozen & I cannot even uninstall the program as I get another error code 2318. exasperated

mofish

Level 2

On MacBook Pro with MacOS Monterey 12.0.1 I was unable to connect to Intuit server for updates to Turbotax. My new install of Turbotax 2021 failed with an error of inability to connect.

Solution: performed OS update (to 12.1) and rebooted twice

THEN (and this may be the only required step) - rebooted in SAFE mode (hold down left Shift key immediate after hitting power). That cleans out caches and thereafter Turbotax runs normally with easy updates.