turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

I cannot get past the personal worksheet section.

 
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

3 Replies

I cannot get past the personal worksheet section.

Are you getting an error message?

I cannot get past the personal worksheet section.

There is a "load error" when I get done with the "Let's catch up" part of the process. 

JotikaT2
Employee Tax Expert

I cannot get past the personal worksheet section.

If you are working in the online software, try clearing your cookies in your browser and then log back into your TurboTax software.  Many times, this will help clear the issue and allow you to log back in. 

 

Instructions to clear cookies to restart TurboTax 

 

If you are using the desktop version of the software, try the following to update your software

  1. Select the Online menu at the top
  2. Then select Check for Updates.

@bushle1965

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question