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ritt53
New Member

I cannot e-file my return in Turbo Tax because I continue to receive the message Unexpected Error. How do I UPDATE my Turbo Tax software?

 
10 Replies
VinuthaM
Level 5

I cannot e-file my return in Turbo Tax because I continue to receive the message Unexpected Error. How do I UPDATE my Turbo Tax software?

Sorry for the inconvenience caused. The unexpected error while update may occur  due to various reasons. Can you please follow the following article to download the latest update:
https://ttlc.intuit.com/replies/3301973
VinuthaM
Level 5

I cannot e-file my return in Turbo Tax because I continue to receive the message Unexpected Error. How do I UPDATE my Turbo Tax software?

Thank you for using Turbotax. May i know which Platform of Turbotax you are using and also the version

ekczzjs
New Member

I cannot e-file my return in Turbo Tax because I continue to receive the message Unexpected Error. How do I UPDATE my Turbo Tax software?

turbotax Delux
ekczzjs
New Member

I cannot e-file my return in Turbo Tax because I continue to receive the message Unexpected Error. How do I UPDATE my Turbo Tax software?

need to talk to a turbotax tec on the phone
VinuthaM
Level 5

I cannot e-file my return in Turbo Tax because I continue to receive the message Unexpected Error. How do I UPDATE my Turbo Tax software?

Windows or MAC..? Exactly where you are getting unexpected error ..? i.e.., While Tranmirring the Error or Even before that
ritt53
New Member

I cannot e-file my return in Turbo Tax because I continue to receive the message Unexpected Error. How do I UPDATE my Turbo Tax software?

I am using Turbo Tax Home and Business 2018
ritt53
New Member

I cannot e-file my return in Turbo Tax because I continue to receive the message Unexpected Error. How do I UPDATE my Turbo Tax software?

Windows.  Every time I attempt to update I have gotten the error. I continued without updating Turbo Tax. When I tried to e-file, I was not able to .
ritt53
New Member

I cannot e-file my return in Turbo Tax because I continue to receive the message Unexpected Error. How do I UPDATE my Turbo Tax software?

Thank you so very much!!!!!!!!!! Your instruction worked! Thank you again!
pablo686
New Member

I cannot e-file my return in Turbo Tax because I continue to receive the message Unexpected Error. How do I UPDATE my Turbo Tax software?

unexpected error when updating turbo tax

MoniqueLO
Intuit Alumni

I cannot e-file my return in Turbo Tax because I continue to receive the message Unexpected Error. How do I UPDATE my Turbo Tax software?

Please try refreshing your browser and clearing out your cookies. If that does not work, try clearing out your browser's cache. You may also want to try a different browser. 

Please see below for information on how to delete your cookies. 

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

Please see below for information on how to delete your cache.

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

 

If you would like to contact customer support for additional assistance please see below. 

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

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