I cannot complete On Line Product Registration

Forum|Forum|6 years ago
March 22, 2020
2 replies
20 views

Each time I try to complete the on line registration for a Canadian TurboTax Standard CD installed program on Windows 10 I get the following message. Suggestions on how to resolve?

GHarpe

Level 13

Hello Sierra,

Sorry, you are having this issue. Our team is working on a solution as we speak. Since registering your copy of TurboTax isn't mandatory to complete your taxes, you'll still be able to use TurboTax to prepare your return and will be able to register later once the issue is resolved.

At this screen, you can back out and choose "Register Later".

Thank you for using TurboTax.

Have a good evening,

Ginette

Sierra_MadreAuthor

Level 2

Thank you for the response. I will try it in a few days. It is kind of a pain to verify that it has been fixed as you have to fill out the whole registration and try to submit it before you find out it does not work. Then all the data gets lost when you back out.