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fredcamp
New Member

I cannot activate TurboTax 2023 because it says my computer is not online. It is online, can Windows Defender block it?

I disable Defender the best I know how and I still get the same error.
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2 Replies

I cannot activate TurboTax 2023 because it says my computer is not online. It is online, can Windows Defender block it?

@fredcamp 

 

1)  Check to make sure all yoru Windows updates are fully installed and rebooted.....several updates were issued this week and might be Partially, but not Fully installed.   Those partially-installed OS updates are known to cause TTX "issues".

or

2)  Using a VPN?  Not sure what happens anymore with those...they used to be an occasional problem.

or

3)  Contact Customer Support and see what they say:

What is the TurboTax phone number? (intuit.com)

 

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
fredcamp
New Member

I cannot activate TurboTax 2023 because it says my computer is not online. It is online, can Windows Defender block it?

I did a lot of research and my proxy server had apparently become corrupted.  I changed to automatic proxy from manual proxy and TurboTax was able to get through.  Thanks for the reply.

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