I can't seem to retrieve the verification code on time and type the 6 digits code.

Forum|Forum|7 years ago
June 3, 2019
13 replies
87 views

No text available

mesquitebean

Level 15

Are you keeping the original screen open when you go retrieve the code? You have to leave it open and use a second window or second tab to go to get your email. Or you could retrieve the email using your phone. If you close that first screen, it resets everything, and the code will be seen as expired.

charlied8520

Level 2

How do I use the phone to get the code as I only have a desktop computer

charlied8520

Level 2

I cant get into my e-mail fast enough to retrieve the six digit code in order to file my taxes. Don't to how to keep the page open to get to the e-mail fast enough.

Critter

Level 15

Ok ... open the email in a separate window before you ask for the code ... then keep the TT window open and switch windows to get the code then come back and enter it .... you just have to toggle between the windows or tabs depending on how you set it up. OR have the code sent to your phone by text.

Critter

Level 15

Make sure to leave the window open that asks you for the code. If you close this window and go back after you receive the code, the code will no longer be valid. If you need your browser to get your e-mail, open a new separate window, don't close. Also, make sure you are using the most recent code and not using a prior one. Every time that you ask for a code it cancels out all the previous ones that were sent and only takes the most recent. Please wait a few minutes after each code request to receive your email. It is not generated instantly.

You can also request your code via text message. To receive your codes through text please complete the following:

Sign into your account
Select My Account
Select Account Settings
Select the blue Security tab on the left
Select Two Step Verification
Select Turn On
Enter your Phone Number and Password
Sign out of TurboTax, close your browser and sign back in. You should receive a verification code shortly after signing back into your account.

If you are still unable to get the code to work through text, choose I forgot my user ID or password and then choose I don't know my email address or user ID. You’ll be asked to provide some information about yourself, and then you’ll be asked a few questions verify your identity. If that method fails, you’ll get a phone number to contact customer support.

thfrede

Level 2

While in an email I am told a code was sent to my email. In order to see the code I must leave the email and go into my Gmail. Then when I enter I am told it is the wrong code