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ladnerhm
New Member

I can't log out

The "My Account" at the top is not working. Menu doesn't drop down so I can Save and Sign out.
1 Reply

I can't log out

I have seen this occur recently for some users using Chrome browser.  I don't know what setting in Chrome causes it, but I have mentioned to TurboTax that some users with Chrome browsers have been reporting that.

TurboTax Online saves your return after each screen in case one were to get disconnected accidentally.  So you can go a neutral screen where you are not inputting any data, and then close the browser.

If the problem continues with your Chrome browser, try clearing the browser cache to see if that makes any difference. If necessary, you can try another browser such as IE or Firefox.

We're trying to figure out what screen this is occurring on, or whether it is at random.  What screen had you just viewed and were trying to sign out from?
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