I can't log in keep getting an XML error code

[j-sherman28]

I keep getting this when trying to log in and do 2018 taxes:

This XML file does not appear to have any style information associated with it. The document tree is shown below.

<Error>

<Code>AccessDenied</Code>

<Message>Access Denied</Message>

<RequestId>6CC[phone number removed]6</RequestId>

<HostId>

vGLAJAnivN4XDwMdZ/COZndqyt9auneOAZzZBjjsgXq4WXLf8FYJQ0PyY4ynJpTGlJMvbiOHL6k=

</HostId>

</Error>

[Critter]

You will need to contact TurboTax support for this situation ….

Go to this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

[SteamTrain]

....and..if you are on a phone.  Just Don't !

Get to a full Windows or MAC computer, or fairly large-screen tablet, and use the browser login there instead.

Phone displays are  limited, and too many critical items are missed.  Your taxes are too important to be preparing them on a phone.